Quality Assurance and Evaluation in the Lifelong Learning Sector

John Dickinson began his career as a residential social worker. In 1982 he joined Kirkby College of Further Education on Merseyside. He taught child care, health and social care and A Level and GCSE Psychology. He has been working in teacher training for FE staff since 1990. He is currently a Senior Lecturer at Edge Hill and an original member of the Post-compulsory Education and Training team. Jane Wood is Course leader for Professional Development in Post-Compulsory Education and Training. She has twenty years experience of teaching vocational courses in Further Education Colleges and has recently worked as curriculum quality manager responsible for raising standards of teaching and learning, and conducting professional observations. Further to this she has managed successful teacher education provision prior to her move to the university.

Concepts of quality Delivering quality in the classroom External inspection Internal inspection Assessment: moderation and verification Listening to learners and evaluating the learners' experience Culture, ethos and values Professionalism and accountability Working in teams Putting it all together