PART ONE: PEOPLE Anthology - Ken Blakemore and Joanna Bornat 'Kate': The Constant Rediscovery of a Poem - Joanna Bornat Racist Abuse Ruined My Life - Rosie Purves Portering - Polly Toynbee The Insider-Researcher - Howard Mitchell Carers and Professionals: The Carer's Viewpoint - Annie Bibbings Women and Men Talking about Poverty - Sue Yeandle et al Users' Experiences of Direct Payments - Tim Stainton and Steve Boyce PART TWO: PLACES Anthology - Dorothy Atkinson and Sheila Peace The Family Life of Old People - Peter Townsend Estates - Lynsey Hanley Independent Living, Politics and Policy in the United Kingdom - Colin Barnes A Social-Model Account Losing Your Home - Alison Norman Total Institutions - K Jones and A J Fowles Bedroom Abuse - Geraldine Lee-Treweek The Internet in Everyday Life - Maria Bakardjieva PART THREE: APPROACHES Anthology - Joanna Bornat Body Care and Learning to Do for Others - Jocalyn Lawler Procedures and the Professional - Rebecca Lawton and Dianne Parker The Case of the British NHS Patient Safety and Quality of Care - Hugh P Mckenna, Felicity Hasson and Sinead Keeney The Role of the Health-Care Assistant Working on the Front Line - Ellen Allandale Risk Culture and Nursing in the NHS How the Internet Affects Patients' Experience of Cancer - Sue Ziebland et al Patients' Experiences of Accessing Their Online Electronic Patient Records in Primary Care - Cecilia Pyper et al Positive Action - Vijay K P Patel PART FOUR: IDEAS Anthology - Julia Johnson and Andy Northedge An Introduction to the Beveridge Report - J Jacobs From Care to Citizenship? - Jan Walmsley Ethics and Evidence-Based Medicine - Ian Kerridge, Michael Lowe and David Henry The New Right - Vic George and Paul Wilding The Slow Birth of New Labour Britain - David Coates Who Cares in England and Wales? The Positive Care Law - Mary Shaw and Danny Dorling The Health and Welfare Legacy - Howard Glennerster
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