Negotiation for Health and Social Service Professionals

Keith Fletcher has spent much of the past few years working with 'failing' authorities with problems caused by ineffective or non-existent collaboration arrangements. He has helped them to identify strategies and build effective partnerships. He was formerly Deputy Chief Inspector in the Social Services Directorate, Wales, trained as a social worker and his professional background is in government social services. He has previously written several books on children's, health and social services.