Part 1 Contexts - what advocacy is, why it matters and why it happens; ethical principles for effective advocacy; advocacy in action. Part 2 The advocate's skills - introduction to part two; interviewing; assertiveness and force; negotiation; self-management; legal knowledge; litigation; a structure for advocacy; what next?
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Description
Written for health and social care professionals in practice, it will be useful to undergraduates in these professions as a textbook, and to experienced professionals reflecting on their practice. It ought to be read by general managers and elected members who need to understand the importance their staff attach to their advocacy function and its value to clients when done well. The straightforward style of the writing, supported by simple, clear presentation, provides a handy-sized book. The subject is accorded due seriousness, but it is neither dull nor esoteric. It has sufficient examples from practice throughout.