PART ONE: INTRODUCTION Responsible Action and the Basic System Concepts PART TWO: ANALYSIS Methods of Describing Systems,and a Range of Simple Modelling Techniques for Idea Generation and Selection PART THREE: INVENTIVE SEARCH Basic Techniques for Idea Generation and Selection PART FOUR: GROUNDWORK The Organizational Politics Surrounding Change and the Role of the Change Agent PART FIVE: IMPLEMENTATION Practical Problems in Implementing Agreed Change Planning, Scheduling, Team Building, Servicing, Co-Ordination
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`A fun book to read and a cheap and helpful addition to anyone in an advisory or helping role who wants to get some clarity into their language, thinking and practice' - Directions