This is the brand new look for the classic book on the psychology of communication which has sold over 150,000 copies. Dr Laborde uses techniques derived primarily from NLP to create a set of state-of-the-art skills which the reader can use to improve any interaction. It is extremely popular with management trainers and business and sales people for its methodological and straightforward approach to this complex subject. It is well illustrated with numerous line drawings and cartoons. ''.. . one of the most skilful, energetic and articulate presenters of the models developed through the NLP process.'' John Grinder''What's one of the most important outcomes in life? Rapport with others. Laborde's book is not the usual one, she goes deeply into the real secrets of rapport. In this book you can really learn to go from sensory awareness to sensory acuity, to understand diversities and go beyond them, to become a Pro of both private or business communication. This is one of the classics in NLP, you can't miss it and it's to be read more than one time.'' Debora Conti, NLP Licensed Trainer, author and coach
