Drawing on psychology, linguistics and Neuro-Linguistic Programming, this book teaches how best to interact with colleagues, bosses, officials, family and friends, and to become adept at new and effective communication techniques. Specifically this book provides the reader with unique insight into their own actions, beliefs and values, and pinpoints exactly why their communications do or do not succeed. It presents training in key communication methods such as rapport-building, matching, pacing and leading, and guides the reader through practical examples of everyday communications.''Billed by the publishers as a 'ten-lesson course that will transform you into an excellent communicator' the book draws on psychology and linguistics to teach those in the business world how to interact effectively with colleagues and bosses but at times the message is lost in translation. This book will appeal to those who need it for training and development purposes as opposed to the average punter who is merely looking to tweak their communication style.''- Neil Archibald, HR Network Scotland, November 2009
