Preface About the Authors About the Book Chapter 1 Video: Phoning the London Hospital Exercise: Returning a faulty kettle Poem: Dirge of Dead Sisters Chapter 2 Video: Private charges Exercise: Good clinic / bad clinic Exercise: Leadership styles Chapter 3 Video: Old-fashioned Medicine Exercise: The consultation journey Exercise: 'Everything worth doing is either illegal, immoral or fattening' Chapter 4 Video: Dr Hairy's Address to the Nation Exercise: EBM and VBM Exercise: Five a day Exercise: Creative thinking Chapter 5 Video: Frank Talking (Part 1) Exercise: Red flag game Exercise: Heron's six interventions Chapter 6 Video: Frank Talking (Part 2) Exercise: Your values as a doctor and a person Poem: The Last Words of My English Grandmother Chapter 7 Video: Frank Talking (Part 3) Poem: The Emperor of Ice-Cream Exercise: 'Bramble Jelly' Chapter 8 Video: Appraisal (Part 1) Exercise: Mini-appraisal Poem: The Poet Sings of the Wide North Sea Chapter 9 Video: Appraisal (Part 2) Exercise: Things you were told as a child / things you say to your children / sayings you live by Exercise: 'Everyone I can think of who has died' Chapter 10 Video: Appraisal (Part 3) Exercise: Breaking bad news to the tennis player Chapter 11 Video: Appraisal (Part 4) Exercise: Learning into teaching / Marcus Aurelius Poem: On the Death of Dr Robert Levet Poem: This is Just to Say Chapter 12 Video: Child Safety Poem: Wife Beating Poem: Red Suspenders Extra video 'Dr Hairy in: Mentoring'