Supervisor's Survival Guide

With academic and business books in nine languages, Kris is recognised internationally as a leading authority on workplace and individual productivity, performance management, leadership and effective communication. Her training programs, workshops and keynote speeches give a new depth of understanding and more powerful skills to audiences across the Pacific Rim.

Kris holds a BSc (Hons) in Industrial Psychology, a Graduate Diploma in Manufacturing Technology and a Graduate Certificate in Adult Education. She has extensive and diverse experience working with people from all levels across a range of industries including finance, food and beverages, mining and manufacturing.

PART 1 MANAGING YOURSELF

1       Managing Your Time and Priorities3

2       Developing Effective Working Relationships                25

3       Honing Your Team Leader Skills     61

4       Taking Charge of Your Career         84

PART 2   MANAGING PEOPLE

5       Leading Your Team            113

6       Motivating, Engaging and Retaining Team Members138

7       Recruiting and Inducting Team Members      152

8       Building Peak Performance and Productivity with Informal and Formal Feedback             183

9       Dealing with Underperformance      216

10     Improving Results through Training                233

11     Building a High-Performing Team   258

12     Leading Productive Meetings            289

13     Assigning and Delegating Work to Individuals and Teams         318

PART 3   MANAGING OPERATIONS

14     Knowing Your Customers and Delivering the Quality They Want            337

15     Introducing and Leading Change    358

16     Planning, Solving Problems and Making Decisions      381

17     Innovating Continuous Improvements          410

Acknowledgements      423

Glossary          425

Index               432